The Serenity Experience

Nurses

Our patients are cared for by nurses and CNA's. A Registered Nurse and a CNA are assigned to each patient.  They have been educated and trained and are all backed by a team of experienced specialists in end of life care. We believe it is vital for patients and family members to feel a bond with the team that cares for them. This happens when there is trust in their experience and the consistency of one team providing their care.

Jackie Mehner- Director of Nursing

I am Jackie Mehner, the Director of Nursing for Serenity HospiceCare. It is an honor and a privilege to be allowed to provide care to your loved one. Our nurses go above and beyond to provide exceptional, compassionate care to each patient. Our nurses are experts in the field of hospice. They are knowledgeable in the various disease processes, end of life care, and symptom management. Our medical director is available to our nurses 24/7 which enables our nurses to effectively provide symptom management in a timely manner. By providing symptom management to our patients for symptoms such as pain, shortness of breath, anxiety, restlessness, it allows the patient to experience an improved quality of life.

Our nurses provide one on one nursing care during each visit. In addition to assessing the patient, they and their CNA teammate provide any personal care needed. The continuity of care provided by each patient having a nurse/CNA team allows a bond to form between the nurse, CNA, patient and family. A bond between staff and family members is a vital to ensure the best overall hospice experience. Our nurses are there to walk alongside the patient and family throughout the hospice journey.


Social Services

Serenity HospiceCare Certified Social Workers are trained in end of life care and are an essential part of the hospice team. Our social workers are concerned with enhancing quality of life and promoting wellbeing for patients, families and caregivers. Here are some of the main ways a patient and their family will benefit from the support of our social workers.

  • Help patients and caregivers understand the role of hospice and the hospice team.
  • Educate a patient’s family so they may feel confident in their role as a caregiver.
  • Allow patients and their families to discuss their concerns openly and without judgement.
  • Help patients and caregivers obtain financial assistance or resources.
  • Advocate for patient’s needs.
  • Assist survivors in obtaining grief counseling.

Gayla Sisk- Director of Social Services

Hi, I am Gayla Sisk, Director of Social Services for Serenity HospiceCare. When people think of hospice they tend to focus more on the physical aspects such as pain or symptom management, but hospice is so much more than just addressing medical needs. Hospice also tends to the psychological, social, emotional and mental effects of a person living with a terminal illness, as well as, the family’s needs.

Our social workers assess the needs, strengths and goals of the patient and their family, and help them find ways to effectively cope during this very emotional and difficult time. As Social Workers, we assist families with finding resources such as meals on wheels, life line and financial assistance. We offer support in dealing with stress, family conflict, depression and anxiety. We can also aide with end of life planning including advanced directives. Advanced Directives are Durable power of Attorney for medical decisions and living will paperwork so that everyone will know the wishes of the patient.

We also have a full time bereavement coordinator to offer support to a family after the loss of a loved one. We also have a social worker who is a Veteran Specialist to assist those patients who have served in the military. One of the many things that sets Serenity apart from other hospices is the number of Social Workers we have to assist families. Most hospices only have one social worker while we have 5; which means we are more available to meet the needs of our patients and families than any other hospice company. If or when the time comes that you need hospice services, our social workers will assist you and your family with the utmost respect, sensitivity and compassion to help give you the best quality of life along this journey.


Spiritual Services

Spirituality is a broad spectrum word that is defined by the individual. For some, their spirituality is defined within the confines of their religious beliefs. Others may define their spirituality in the context of life experiences. However a patient chooses to define their spirituality, a spiritual care provider strives to connect relationally with the patient to explore this realm of their life. Spiritual Care providers accomplish this goal by creating a safe environment for patients to explore their spirituality as we walk alongside them, wherever they may be on their spiritual journey.

Scott Edgar, Director of Spiritual Care

I’m Scott Edgar, Director of Spiritual Care at Serenity HospiceCare. As a spiritually based organization, it is vital to us that we grow a culture that cares for the human spirit and the spiritual needs of our patients and their families. As spiritual care providers, we hope to be a resource to patients and families during such a pivotal point in their lives. Spirituality is a broad spectrum that some will define within the context of their religious background or denomination, and others may relate their spirituality to life experiences.  However our patients view their spirituality, Serenity HospiceCare strives to meet them where they are.  As spiritual care providers, we want to create a safe place for patients to explore spiritual issues at the end of life.  At Serenity, we believe patients and their families will benefit greatly from having a spiritual presence alongside them during this journey.  We want to meet patients where they are and work with them to find out what may be their greatest need at this time; never is there a preconceived agenda. What I believe sets us apart is our ability to connect relationally with our patients to create that safe environment where they can receive reassurance, comfort, and support.


Volunteers

A service that our hospice patients and their families find invaluable is our volunteer program. Serenity HospiceCare Volunteers are thoroughly trained and are committed to providing patients and families with support and companionship. Our volunteers come from a variety of backgrounds and interests, but all share the common desire to do what they can to help lessen the burden of families touched by terminal illness.

Jenna Firehammer, Volunteer Manager

My name is Jenna Firehammer, and I manage our amazing group of volunteers here at Serenity HospiceCare. Our volunteers come from a variety of backgrounds and interests, but all share the same desire to do what they can to help lessen the burden of our patients and families touched by terminal illness.

Volunteers are a valuable part of our hospice care team. Their purpose is to provide patients and families with support and companionship that is so often needed at the end of a person’s life.

Volunteers make a difference in our patient’s lives in many ways, big and small. Sometimes they help by running errands or doing light housekeeping. At other times they help by listening to old stories, playing a card game, reading a favorite book or holding their patient’s hand at their bedside. Volunteers also benefit our patient’s families by staying with a patient for a couple of hours while a family member takes a break from caregiving. There are endless ways volunteers can help make a patient’s day easier or brighter.

Serenity HospiceCare volunteers are some of the most compassionate, generous and caring people I’ve ever met. When they talk about their patients, their faces light up. They consider the people they care for their friends and an extension of their own family. They often tell me they get more from their patients than they could possibly give back. There seems to be no limit to the love our volunteers have for our patients and families.